10.1. Cancellation by Customer

All cancellation requests must be submitted via official communication channels:

• Contact form on our website
• Phone
• WhatsApp / Viber / Email

A cancellation is considered valid only once it has been received and confirmed by XTransfers.

The time of request is determined based on our system records.

Cancellation Terms:

• Within 5 days of booking: full refund (100%)
• After 5 days from booking: non-refundable
• No-show: non-refundable

10.2. Cancellation by XTransfers

If XTransfers cancels a service:

• Customer receives a 100% refund

   

10.3. Booking Modifications

All modification requests must be submitted via official communication channels.

Changes are valid only after confirmation.

Important:

• Price may change depending on modification
• Price increase → must be paid
• Price decrease → difference refunded

Requests within 24 hours before service:

• Subject to availability
• Not guaranteed

10.4. Travel Delays

In case of delays:

• We monitor flights (if details are provided)
• Waiting time adjusts automatically

If arrival is earlier:

• Driver arrives at originally scheduled time

Customer must:

• Be reachable
• Inform us about changes

11. OUR CHANGES AND ADJUSTMENTS

XTransfers reserves the right to propose booking changes for:

• Operational efficiency
• Service quality

This may include:

• Pickup time adjustments
• Vehicle changes
• Price adjustments

If incorrect booking details are provided:

• We may update the booking
• Customer will receive revised price

Customer may:

• Accept changes
• Or cancel under Section 10

12. NO-SHOW POLICY

A “no-show” occurs when:

• Passenger does not appear at pickup location
• Passenger is unreachable
• Waiting time is exceeded

If customer does not respond to contact attempts:
→ booking is considered no-show

In such cases:

• no refund will be issued

If customer arranges alternative transport without informing us:
→ service is considered completed

13. DELAYS AND LIABILITY

XTransfers is not responsible for delays caused by:

• Traffic
• Weather
• Border crossings
• Force majeure

14. FORCE MAJEURE

Force majeure refers to extraordinary events beyond our control.

In such cases:

• obligations may be suspended
• XTransfers is not liable for delays or non-performance

Examples include:

• natural disasters
• strikes
• government restrictions
• pandemics
• war

We will attempt to:

• inform customers
• offer alternatives where possible